Customer Support Representative (all)
Festanstellung, Vollzeit · Sofia
Your mission
Position Purpose:
You will be responsible for account administration and serving as the main point of contact for customers, bringing a high level of expertise. This includes, but is not limited to managing customer orders for new sales, repairs, and warranty services, and collaborating with internal teams to provide technical or engineering support when required. Strong product knowledge, customer base familiarity, and hands-on experience are essential.
Your Tasks:
- Processing and maintaining customer purchase orders, external customer purchase order systems and electronic data interchange (EDI).
- Responding to internal and external customer questions.
- Compiling and generating various customer/sales reports.
- Contract reviewing of customer purchase orders.
- Actively participating in account receivables management (collection process, validate PO to sales order, collections, etc.).
- Collaborating with other departments as required (order status, delivery updates, warranty & quality).
- Maintaining off-line sales systems as required.
- Providing support with other administrative requests from Account Managers when needed.
- Engaging in occasional face-to-face customer interactions for training and/or resolving customer issues, which may involve limited travel.
Your profile
- Bachelor’s degree, preferably in Economics or Business Administration.
- 2-5 years of proven experience in customer service role, ideally within an international business environment.
- Fluent in English, both written and spoken.
- Excellent communication and problem-solving skills.
- Proficient in Microsoft Office Suite.
- Experience with ERP systems is preferred.
- High level of professional communication and interpersonal skills.
Why us?
What we offer:
- Great work conditions inside a worldwide group;
- Career development opportunities;
- Additional health and dental insurance;
- Food vouchers;
- Parking spot/ Transportation card;
- Performance-based annual bonus;
- ConverterTec special discounts.
Join us!
Reinforce our international team and work in a dynamic and interesting technical environment.
About us
We are experts in power conversion and today offer service products and solutions worldwide, as well as customised solutions such as build-to-print or build-to-spec in our state-of-the-art facilities.
We support application requirements, whether it is a customised production solution or an aftermarket solution to maintain or upgrade existing systems.
We are passionate about creating and securing a renewable future.
This requires a team of dedicated energy visionaries. That’s why we’re looking for the best possible candidates to help us grow our contribution to that change.
Whether your job involves climbing 80 metres into a wind turbine to service it, or coordinating customer appointments, we are looking for the best talents who can use their expertise, dedication and innovation to help us move forward together – today, tomorrow and far into the future.